European Skills, Competences, Qualifications and Occupations - OccupationsInternational Standard Classification of Occupations 2008
ESCO Occupations dd25a2b0-add0-4ae2-bd85-bb644e0d0c39 to ISCO-08
Crosswalk mapping from ESCO Occupations dd25a2b0-add0-4ae2-bd85-bb644e0d0c39 "call centre manager" to ISCO-08. 1 official equivalence.
ESCO Occupations dd25a2b0-add0-4ae2-bd85-bb644e0d0c39 in ISCO-08
Each entry is an official equivalence edge. Click to see the full ISCO-08 definition, hierarchy, and its own crosswalks.
Reverse direction: ISCO-08 to ESCO Occupations
About ESCO Occupations dd25a2b0-add0-4ae2-bd85-bb644e0d0c39
dd25a2b0-add0-4ae2-bd85-bb644e0d0c39 call centre managerCall centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.