Service Representatives and Other Customer and Personal Services

The NOC 65 group encompasses workers who interact directly with the public to provide information, resolve complaints, or arrange services, as well as those delivering personal assistance such as caregiving, housekeeping, or concierge duties. These occupations involve face-to-face, telephone, or online communication and focus on meeting customers' or clients' needs rather than producing goods. The work is typically classified as service-oriented and may be found across retail, hospitality, health-care and community settings.