10.2 Nonconformity and corrective action

Clause 10.2 of ISO 9001:2015 requires organizations to identify actual or potential nonconformities, assess their impact, and initiate corrective actions to eliminate causes and prevent recurrence. It mandates documenting the nature of the nonconformity, the corrective steps taken, and verifying the effectiveness of those actions, while also ensuring that relevant records are maintained and communicated to interested parties.